Privacy policy

Privacy Policy

Effective Date: January 17, 2025

This Privacy Policy describes how House Of Interiors (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from q0mq1z-fg.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

We respect your privacy rights, and this policy is designed to comply with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA") of South Africa.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law, including notifying you of any significant changes.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as set out below. The information we collect and use depends on how you interact with us.

We will only process your personal information for lawful purposes and in accordance with POPIA. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Contact Details: Including your name, address, phone number, and email.
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Including your username, password, security questions, and other information used for account security purposes.
  • Customer Support Information: Including the information you choose to include in communications with us, for example, when sending a message through the Services.

You may elect not to provide certain information, but doing so may prevent you from using or accessing some of the features of our Services.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This includes device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services. We use Cookies and other similar technologies for this purpose.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf. For example:

  • Payment Processors: These providers collect payment information (such as bank accounts, credit or debit card details, billing addresses) to process your payment and fulfill your orders.
  • Service Providers: These include those providing support for the Site, such as cloud storage, data analytics, fulfillment, and shipping services.

We will treat any information we obtain from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services in order to fulfill our contract with you, such as processing payments, fulfilling orders, and managing your account.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending you advertising or promotional communications by email, text message, or postal mail.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities.
  • Improving Services: We use your personal information to provide customer support and to enhance our Services, ensuring an effective service and maintaining a business relationship with you.

We process your personal information in accordance with POPIA, ensuring that it is relevant, accurate, and used for the purposes for which it was collected.

Cookies and Tracking Technologies

We use cookies and similar technologies on our Site for functionality, analytics, and advertising. Cookies allow us to enhance your experience, remember your preferences, and understand how you interact with the Services.

If you prefer not to use cookies, you can adjust your browser settings to reject cookies. However, please note that blocking cookies may affect the functionality of the Site.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment, legitimate purposes, or as required by law.

We may share personal information with:

  • Vendors and Service Providers: Such as IT management, payment processing, data analytics, and shipping partners.
  • Business and Marketing Partners: To provide services and advertise to you.
  • Affiliates: Within our corporate group to operate our business effectively.

We may also disclose your personal information in connection with business transactions, legal obligations (e.g., complying with subpoenas or search warrants), and to protect the rights of the Services, our users, and others.

Third Party Websites and Links

Our Site may include links to third-party websites, which are not under our control. We encourage you to review the privacy policies of those websites as we are not responsible for their privacy practices.

Children's Data

We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take steps to delete such information.

Security of Your Information

We employ reasonable security measures to protect your personal information. However, no security system is completely foolproof, and we cannot guarantee absolute security.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under POPIA, you have the following rights:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You may request correction of any inaccurate or incomplete personal information.
  • Right to Deletion: You may request that we delete your personal information, subject to any legal obligations.
  • Right to Object: You may object to our processing of your personal information for certain purposes.
  • Right to Restrict Processing: You may request that we limit the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at the details provided below.

Complaints

If you have concerns about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa).

Contact Information

For any inquiries about this Privacy Policy or to exercise your rights under POPIA, please contact us at hoifin@house-interiors.co.za